Shipping & Delivery
We are proud to offer international shipping services to over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers and improve delivering service beyond all expectation.
How do you ship packages?
At the moment we have warehouses in North America, Europe and Asia and we ship products from closest warehouse to customer’s address depending on the availability of the order. However, the availability does not impact the shipping fee paid by our customer. Packages will be shipped by EMS or through USPS depending on the weight or size of the product and the location of the warehouse. However for wholesale orders, we use a different shipping company due to the magnitude of the goods
Do you ship worldwide?
Yes. We provide free shipping on all orders to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Generally, it depends on a couple of factors: distance from our closest warehouse to you, physical size of goods and the shipping agent.
We have averaged a period of 3 days with the US and 7 outside the US.
SHIPPING RATES
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
If you have any other questions, please contact us and we will do our best to help you.
